ONLY ON 8: Tampa medical spa abruptly closes, hundreds of prepay clients scrambling

ONLY ON 8: Tampa medical spa abruptly closes, hundreds of prepay clients scrambling


SO YOU WILL PAY EVERY SINGLE CUSTOMER BACK. I CANNOT GUARANTEE THAT. THAT ANSWER NOT GOOD ENOUGH FOR 8 ON YOUR SIDE AFTER HUNDREDS OF CUSTOMERS ARE LEFT HIGH AND DRY. GOOD EVENING. I’M KEITH CATE. AND I’M STACIE SCHAIBLE. THANK YOU FOR JOINING US. TONIGHT CUSTOMERS ARE SCRAMBLING AFTER A MEDICAL SPA ABRUPTLY SHUTS DOWN. PEOPLE PAY THOUSANDS OF DOLLARS FOR TREATMENTS AND NOW THEY MIGHT NOT GET THEM. WE’RE TALKING ABOUT BE BELLUS WELLNESS AND AESTHETICS. MAHSA SAEIDI TRACKED DOWN THE OWNER OF THE BUSINESS. SHE WASN’T HAPPY TO SEE YOU. PEOPLE FEEL LIKE THEY REALLY GOT RIPPED OFF HERE. OH, MY GOD. I’M OUT $2700. Reporter: WE MET GINA OUTSIDE OF BE BELLUS SPA. SHE SWAUZ SUPPOSED TO START SKIN TREATMENTS THIS WEEK, BUT ACCORDING TO THE SIGN, THAT’S NOT HAPPENING. I’VE TRIED TO REACH OUT TO THEM AND THEY’VE NOT RESPONDED. Reporter: WE HEARD THE SAME COMPLAINT FROM OTHER CUSTOMERS. THIS WOMAN IS THE OWNER OF THE SPA. AFTER A SHORT CHAT WITH 8 ON YOUR SIDE INVESTIGATES, CLAUDIA AGREED TO ANSWER ALL OF OUR QUESTIONS. DID YOU GUYS KEEP SELLING THESE SERVICES WHILE YOU SHOULDN’T HAVE? THAT’S THE REALITY. SO YOU THOUGHT IT WAS GOING TO TURN AROUND BUT IT DIDN’T. SO YOU MADE A MISTAKE. WE MADE MANY MISTAKES. OKAY. SO NOW HOW DO WE FIX THIS FOR PEOPLE? AND FIXING THIS MESS IS GOING TO BE TRICKY. IT DEPENDS ON THE BEAUTY PACKAGE YOU PURCHASED. PEOPLE THAT HAVE THE POWER TO TREAT, WE’RE GOING TO TREAT THEM. I WILL FIND ANOTHER LOCATION. Reporter: IF YOU PAYS FOR A LASER OR FACIALS, SHE SAYS SHE’LL WORK AROUND THE CLOCK TO PROVIDE TREATMENT. BUT IF YOU WANTED BODY SCULPTING, YOU’LL HAVE TO ACCEPT AN ALTERNATIVE. SHE SAYS SOME CUSTOMERS WHO CAN’T GET ANY TREATMENT WILL GET THEIR MONEY BACK. SHE SAYS SHE’S FILING FOR BANKRUPTCY AND IS GOING TO SELL ALL THE DEVICES AND FURNITURE TO TRY TO MAKE THIS RIGHT AND IT’S GOING TO TAKE SOME TIME TO DO THIS. I GIVE HER CREDIT FOR BEING HONEST ABOUT HER SITUATION. TRYING TO DO THE RIGHT THING. HERE’S THE PROBLEM. THIS TIME OF YEAR A LOT OF PEOPLE BUYING FOR HOLIDAYS, ONLINE. AND YOU FOUND OUT EVEN AFTER THEY SHUT DOWN, THEY’RE STILL ALLOWING PEOPLE TO BUY TREATMENTS ONLINE. IT WAS HAPPENING ON SECONDARY WEBSITES AND WE FOUND THAT VERY ALARMING. IT’S A GOOD REMINDER TO MAKE SOME CALLS, DO A GOOGLE SEARCH AND MAKE SURE WHAT YOU’RE BUYING, THAT THE BUSINESS IS STILL AROUND OR YOU COULD BE OUT HUNDREDS OF THOUSANDS OF DOLLARS. IF YOU HAVE A PROBLEM YOU

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